Grievance Redressal
Soonicorn Angel Trust-I is committed to fair, timely resolution of investor and founder grievances. This page explains how to raise a complaint, who handles it, and how to escalate to SEBI if you remain dissatisfied.
Draft pending counsel review. Service-level commitments below are aligned with current SEBI AIF guidelines and the DPDP Act. The full Investor Charter (mandated by SEBI) will be published with the launch.
1. Grievance Officer
| Name | Neha Rathore |
|---|---|
| Designation | Compliance & Grievance Officer, Soonicorn Angel Trust-I |
| neha@soonicornventures.com | |
| Working hours | Mon–Fri, 10:00–18:00 IST (excluding national holidays) |
| Office address | Soonicorn Ventures, Gurugram, Haryana, India |
2. How to raise a grievance
You may raise a grievance through any of the following channels:
- Email — write to neha@soonicornventures.com with the subject line "Grievance — <your registered email>". Please include a clear description of the issue, dates and order/transaction references where applicable, and any supporting documents.
- In-platform — once logged in to deals.soonicornventures.com, you can submit a grievance through the Help → Raise a grievance flow on your dashboard.
- Postal mail — addressed to the Grievance Officer at the office address above.
You will receive an acknowledgement with a unique grievance reference number within 2 business days of receipt.
3. Resolution timelines
- Acknowledgement: within 2 business days of receipt.
- Substantive response or interim update: within 7 business days.
- Final resolution: within 21 business days of receipt for routine grievances; up to 60 days for complex matters that require third-party investigation, with periodic updates to you.
- Closure communication: sent in writing with reasons, and a reference for re-opening if the issue recurs.
4. Escalation steps
1
Grievance Officer
First port of call. Email neha@soonicornventures.com or use the in-platform form. Most grievances are resolved at this level.
2
Compliance Officer / Investment Manager
If you are not satisfied with the response, escalate to legal@soonicornventures.com referencing your grievance number. The Investment Manager (Nucleus AAR Advisors LLP) will review and respond within 7 business days.
3
Trustee
For matters not resolved at IM level, you may escalate to MITCON Credentia Trusteeship Services Limited, the Trustee of the Fund, via the contact details published on their website.
4
SEBI SCORES portal
If your grievance is unresolved after 30 days, you may file a complaint with SEBI through the SCORES portal (opens in new tab) (SEBI Complaints Redress System). SCORES is a free online mechanism for investors to lodge grievances against SEBI-registered intermediaries, including AIFs.
5
SEBI ODR / Smart ODR
For disputes not resolved through SCORES, the SEBI Online Dispute Resolution mechanism — smartodr.in (opens in new tab) — provides time-bound conciliation and arbitration.
5. Scope & record-keeping
This grievance redressal mechanism covers complaints regarding (without limitation):
- Onboarding and KYC outcomes.
- Commitments, drawdowns, payments, unit issuance, and distributions.
- Disclosure documents, statements, and reports.
- Conduct of pitch calls and content shared on the Platform.
- Privacy, data protection, and security incidents (see also Section 6).
All grievances and their resolution are logged in our compliance register and retained for at least 7 years, as required by SEBI and AML record-keeping rules.
6. Data-protection grievances
Under the Digital Personal Data Protection Act, 2023, complaints relating to the processing of your personal data may be raised with the same Grievance Officer. If unresolved, you may escalate to the Data Protection Board of India once it is operational, in addition to SEBI's mechanisms above.
7. SEBI investor charter & SCORES
SEBI requires every AIF to publish an Investor Charter setting out investor rights, the services provided, and timelines. The Soonicorn Angel Trust-I Investor Charter will be published on this page at launch and updated whenever SEBI updates its template. You can independently verify our SEBI registration at sebi.gov.in (opens in new tab) using Reg. No. IN/AIF1/23-24/1338.